info@litelife.it 081 66 49 29
Via Porta Posillipo 135d, Napoli (Italia)

GENERAL TERMS AND CONDITIONS OF ONLINE SALES

Terms and Conditions of Sale and Services

Last updated: 15/01/2025

These terms regulate the relationship between LiteLife SRL, headquartered in Via Porta Posillipo 135, Naples (Italy), VAT No. 07112351213 (hereinafter referred to as “LITELIFE”), and any individual (hereinafter referred to as “CLIENT”) making purchases online through the website www.litelife.store. Accessing and using the website implies acceptance of these general terms and conditions.

ARTICLE 1 – Purpose of the Agreement

These terms and conditions govern the remote purchase of services, treatments, and procedures offered by LITELIFE through the website www.litelife.store. The contract is deemed finalized upon the CLIENT receiving an order confirmation email from LITELIFE.

ARTICLE 2 – Booking, Usage, and No-Show Policy

  1. Mandatory Booking: The purchased services, treatments, and procedures must be booked in advance before visiting the facility. Bookings can be made through the channels provided by LITELIFE (phone, email, or online form).
  2. Service Usage: A service, treatment, or procedure is considered used once the CLIENT makes a booking, even if the actual service date is later. Once booked, services, treatments, or procedures cannot be refunded, even if the service date falls within 14 days of purchase.
  3. Rescheduling:
    • The CLIENT may modify the booking up to 48 hours prior to the scheduled date.
    • Changes must be communicated via email, phone, or other official channels.
    • Bookings not modified within this timeframe are considered final.
  4. No-Show:
    • If the CLIENT fails to show up at the scheduled date and time without rescheduling the service, treatment, or procedure at least 48 hours in advance, the package or purchase will be deemed fully used.
    • Late Cancellation Penalty: For changes or cancellations communicated within 48 hours prior to the scheduled date, a penalty of 20% of the service, treatment, or procedure value will apply.
  5. Delay Policy:
    • In case of a delay, the time elapsed will be deducted from the duration of the service or treatment, without altering the cost.
    • Delays exceeding 15 minutes will result in the CLIENT being considered a no-show, unless prior communication is made and approved by LITELIFE.

ARTICLE 3 – Prices, Payments, and Refund Policy

  1. Prices for services, treatments, and procedures are expressed in Euros and include VAT.
  2. Payment is required at the time of purchase, using available methods (e.g., PayPal, credit card).
  3. Refund Policy:
    • Purchases are non-refundable after 14 days from the purchase date, except as provided under the right of withdrawal (Article 4).
    • Booked services, treatments, or procedures are non-refundable, as they are considered used upon booking.
    • Expired packages are not eligible for a refund.
  4. Custom Treatments: Services, treatments, or procedures that require special materials or preparations are non-refundable after booking, regardless of the time remaining before the scheduled date.

ARTICLE 4 – Right of Withdrawal

  1. The CLIENT has the right to withdraw from the purchase within 14 days from the purchase date, provided the service, treatment, or procedure has not yet been booked or used.
  2. To exercise the right of withdrawal, the CLIENT must send a written communication via email or registered mail.
  3. LITELIFE will refund the amounts paid using the same payment method within 14 days of receiving the withdrawal request.
  4. Limitations:
    • Booked services, treatments, or procedures cannot be withdrawn.
    • For unbooked packages, withdrawal is only allowed within 14 days from purchase.

ARTICLE 5 – Expiration and Renewal

  1. Packages of services, treatments, or procedures purchased are valid for 4 months from the purchase date.
  2. After this period, unused services, treatments, or procedures are non-refundable.
  3. Expired packages can be renewed at an additional cost of 30% of the updated price of the service, treatment, or procedure, as per the latest price list.

ARTICLE 6 – Liability Limitations

  1. LITELIFE is not liable for the failure to use services, treatments, or procedures due to:
    • Failure to book or reschedule the appointment by the CLIENT within the specified timeframe.
    • Force majeure or unforeseen circumstances.
  2. CLIENT Responsibility:
    • The CLIENT must adhere to LITELIFE’s instructions regarding punctuality, booking modifications, and safety regulations.
    • The CLIENT is liable for any damages caused to facilities or equipment during the provision of the service, treatment, or procedure.

ARTICLE 7 – Cookies and Privacy

The website uses cookies to enhance the user experience. For more information, consult the Privacy Policy.

ARTICLE 8 – Governing Law and Jurisdiction

These terms and conditions are governed by Italian law. Any disputes that cannot be resolved amicably will be subject to the exclusive jurisdiction of the Court of Naples, unless otherwise required by applicable law.

Italian